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02/25/2013
National Consumer Protection Week (NCPW) is March 3-9, and government organizations and nonprofits across the country are offering consumers a wealth of tips and information.
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11/15/2012
Black Friday, Small Business Saturday and Cyber Monday
Make Up a Busy Weekend for Holiday Shoppers
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03/01/2012
Effective today, March 1, amendments to the Federal Trade Commission’s Business Opportunity Rule go into effect. The changes implement new disclosures that work-at-home businesses must provide to ensure consumers have the appropriate information they need when considering a work-at-home program.
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02/02/2012
NATIONAL BBB ALERT - An advanced fee loan company, GreenPoint Capital located in Lansing, Michigan, has been named by four consumers contacting the BBB, inquiring about their business practices. One consumer informed the BBB that GreenPoint Capital did not honor the contract she made with them after paying $800.00 by wire transfer. The consumer was told a $5000.00 loan would be in her account on 1/31/2012. The money was not provided, and the company representative called to ask for another $800.00, saying they needed more security on the loan. This consumer says GreenPoint Capital took everything she had plus money she borrowed from someone else to get the $800.00 to take out a loan.
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04/26/2011
CPSC has unveiled a new publicly searchable database of incident reports that we receive about the use of consumer products.
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04/19/2010
Complaints to Better Business Bureau about airlines increased by more than 170 percent in the last five years. But good news is on the horizon. New rules and regulations go into effect this month to better protect consumers.
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03/01/2010
March 7 is the kickoff to National Consumer Protection Week (NCPW) and Better Business Bureau is a proud supporter of this nationwide effort to educate the public on how to become savvier consumers.
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12/17/2009
Twenty-nine percent of online U.S. consumers victimized by deceptive marketing.
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10/22/2009
A business in southwest Idaho received a phone call this past Saturday from someone claiming to be with Merchant Services. The caller asked for the cashier at the business. When connected, the caller asked if the cashier had handled any credit card transactions that day. The cashier said there had been two transactions. The caller said there had been a problem with one of the transactions and asked if the terminal had been serviced recently.
The cashier replied that they didn’t know. Then, the called asked for the six-digit authorization number on last transaction, the amount of the transaction and name on the credit card.
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10/08/2009
Being successful at direct selling doesn’t require any special education or experience but it isn’t for everyone. Better Business Bureau suggests people ask themselves a few questions when considering a new venture in direct sales.
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10/01/2009
BBB is warning consumers to be extremely wary of pervasive online ads offering the promise of a whiter, brighter smile. BBB has received an onslaught of complaints from consumers who thought they were signing up for a free trial of teeth whitening products but were repeatedly billed for products and services.
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01/01/2008
If you’ve ever locked yourself out of your car or home, you know what a hassle it can be. Your first thought is to get someone to help you out of your situation. If a family member or friend can’t deliver a spare set of keys, your next call might be to a local locksmith. But before you make that call, consider this: According to the Federal Trade Commission (FTC), the nation’s consumer protection agency, some locksmiths advertising in your local telephone book may not be local at all. They may not have professional training. What’s more, some of them may use intimidating tactics and overcharge you.
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10/01/2007
This manual was prepared to help you, the advertiser, comply with requirements in federal law for advertising consumer credit and consumer leases. These requirements apply whenever you use specific terms in an advertisement promoting consumer credit or consumer leases. Although this manual is illustrated with newspaper advertisements, the law applies to all kinds of media advertisements for consumer credit and consumer leases.
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06/01/2007
The possibility of losing your home because you can't make the mortgage payments can be terrifying. Perhaps you are one of the many consumers who took out a mortgage that had a fixed rate for the first two or three years and then had an adjustable rate. Or maybe you're anticipating an adjustment, and want to know what your payments will be and whether you'll be able to make them. Or maybe you're having trouble making ends meet because of an unrelated financial crisis.
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01/01/2007
If you're refinancing your mortgage or applying for a home equity installment loan, you should know about the Home Ownership and Equity Protection Act of 1994 (HOEPA).
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