IDAHO FALLS, Idaho - A recent incident involving a Rexburg-based paving company – Black Magic Paving – illustrates the power of self-regulation.
A resident claimed she had not received the paving project she’d ordered and paid for and was upset because she could not get the business to respond to her complaints. BBB became involved and investigated Black Magic Paving, and issued a news release. After the story aired on KIFI-TV, Better Business Bureau serving the Snake River Region heard immediately from Joe Mullins, the paving company CEO.
“I’m trying to run a clean business,” Mullins says. “I just want to do the right thing.”
Apparently, Mullins had operated the business under West Coast Paving and Black Magic Paving in Arizona. When he moved to Idaho, he registered the business with the Bureau of Occupational Licenses and received a contractor’s number. He registered under West Coast Paving, LLC.
“When we moved, we chose to consolidate under the Black Magic name,” Mullins says.
However, he failed to register with the Idaho Secretary of State.
And, he didn’t notify BBB that the company was operating in Idaho.
“The gal at the Bureau of Occupational Licenses said that was all we needed to operate our paving company,” Mullins says. “We thought we’d taken all the proper action necessary.”
He later learned that not taking care of the paperwork himself left him with more than a paving problem in St. Anthony.
“I don’t want people to think we’re a fly-by-night outfit,” he says. “We’re trying to do businesses in this area and get set up properly.”
Dale Dixon, CEO of Better Business Bureau, says this is powerful because it shows how businesses are encouraged to take the right steps in making sure they are trustworthy, honest and transparent in their dealings.
Mullins has since filed his paperwork and paid for his business permit, provided the BBB with proof of a physical address in Idaho Falls, and made statements to uphold promises made.
Mullins told BBB he would provide a full refund to the homeowner or fix the concerns.
Better Business Bureau encourages all homeowners to keep in mind the following when considering a paving contractor:
· Be suspicious if the paver states they have leftover materials from another job.
Professional asphalt contractors know, with great accuracy, how much paving material is needed to complete each project. Rarely will they have large quantities of leftover material.
· Be suspicious if you are pushed to make a quick decision.
Trustworthy contractors will provide a written estimate that will be valid for days or weeks. It should specify in detail the work to be performed and the total price. They also don’t mind you checking them out before signing a contract.
· Be wary of cash-only sales.
Most reputable contractors will take checks or credit cards.
· Be extra cautious if the company is from out of state.
Look at the truck the representative travels in. If it is unmarked or has an out-of-state license plate, be cautious. Even if the representative claims to have a local phone number, scammers can easily purchase disposable cell phones to provide a local number in the area they are soliciting. Also, don’t be afraid to ask to see their driver’s license. Contractors are required to be registered in Idaho, ask to see the company's registration and verify it with the Idaho Contractors Board, (208-334-3233).
Before any purchase, research every business at bbb.org. If you suspect that you are dealing with an illegal paving contractor, call your local police department immediately and then BBB.