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StubHub Warns About Hacked Email; Delete it, Don't Click it

10/27/2011

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The newest scam going around will have most people reaching for their credit cards, after they were told they'd purchased thousand dollar tickets to upcoming sports event.

Residents reported receiving an email today from the company StudHub. This company provides safe and convenient scheduling methods for athletic events, concerts and theater shows, and has been around since 2000. Some people may have used this ticket purchasing company before, but the email they received today was anything but real.


"Scammers have hacked the company and sent out emails with statements that tickets in the amount of thousands of dollars have been charged to 'your' credit card," says Dale Dixon, CEO, Better Business Bureau serving the Snake River Region.

The catch is, once you click on to the site to cancel the purchase, it steals your real credit card information. If you receive the scam email, do not click through on any links. It may steal your passwords and then give thieves access to your StubHub account, where the valid information is stored.

"We encourage anyone who has an account to change their password -- right away," Dixon warns. Go directly to the StubHub site.

StubHub posted a warning on its website already, and has labeled this attempt clearly as a phishing email.

"If you have not clicked on any of the links contained in the email, you can safely delete it," the statement reads.

BBB recommends sending a copy of the scam email to safety@stubhub.com, so they can investigate the source.
Dale Dixon is president and CEO of the Better Business Bureau, a not-for-profit organization serving Snake River Region. Reach him at 342-4649 or ddixon@boise.bbb.org.
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